Shantui excavator "nanny-style" service touched customers

On July 25th, accompanied by high temperature and hot summer, the Shantui excavator service team and the personnel of the marketing department and the R&D department went deep into the market to carry out the “send summer cool” activity.

The visiting team first visited the senior customer Xing Bo. Xing Boss was filling the mud at the construction site. The mountain excavator that he was using was purchased in April 2018. Although he has been working for 5,487 hours, the fuselage looks very new. He can see that Xing Boss loves the machine.

Seeing the mountain push service staff, Xing Boss is very happy. He said that the service staff Xiaoye always reminds the maintenance time on time, and every time the maintenance will seriously check the excavator, the service of Shantui excavator is called "nanny service". . Speaking of product quality, Xing boss proudly said: "I bought this mountain to mine zero faults within 5000 hours, no quality problems."

In order to ensure the high attendance rate of the equipment in the hot summer day, the visiting team separately examined the air conditioning and refrigeration system of the excavator according to the division of labor, cleaned the radiator, and thoroughly inspected the whole machine. Xing Boss is very satisfied with Shantui's service. He said: "Mountain push service has always been active. The service personnel will carry out a comprehensive inspection of my equipment every time regular maintenance, and will also teach us a lot of details to pay attention to. I'm really touched".

Adhering to the "customer satisfaction is our aim", Shantui excavator service personnel will take the initiative to inspect the customer's equipment to provide customers with professional "nanny" service. "Choose Shantui, and win the future." (This article comes from Shantui excavator)