"New Three Guarantees" Promotes the Development of the Automotive Market

The much-anticipated "Home Auto Parts Three-Packs Major Parts Category Range and Three Guarantees Certificate" ("New Three Guarantees") will be formally implemented on October 1. By then, the auto industry's after-sales service and return due to quality problems will be based on evidence. The problems encountered by consumers after buying a car will also be answered by an expert consultant team. However, according to online surveys, more than 60% of the respondents still do not know that the “New Three Guarantees” will be formally implemented on October 1. Ninety percent of those surveyed said they do not understand the “New Three Guarantees” policy. Specific provisions. What exactly is the "three packs" of "new three packs"? What exactly is "package"? What do consumers need to pay attention to? What will happen to the auto market after the implementation of the “New Three Guarantees”?

What is the policy interpretation of the "new three packs" of automobiles?

The new standard clearly stated that the concept of “new three packs” refers to the act of repairing, replacing, and returning automotive products due to the quality of automotive products during the warranty period by manufacturers, sellers, and repairers of automotive products. There is also a clear time limit for maintenance, replacement, and return, which greatly protects the legitimate rights and interests of consumers.

60 days/3000 km: Free return

First: The new standard stipulates that vehicle products will appear within 60 days from the date of the sales invoice issued by the seller or within 3,000 kilometers of the travel distance, whichever occurs first. If the main parts of the engine and transmission have quality problems, the vehicle will appear. Failure of the steering system, failure of the braking system, cracking of the body or leakage of fuel, consumers may choose to replace the engine, transmission, vehicle replacement or vehicle return for free.

2 years / 50,000 kilometers: optional exchange

Second: Within the three-pack validity period of automotive products (within two years or within 50,000 kilometers), the same main parts of the steering system, brake system, suspension system, front/rear axle, and body of the engine, transmission, and vehicle Because of its quality problems, after two or more cumulative replacements, the consumer may choose to replace or return the entire vehicle. The seller shall be responsible for the replacement or return of the product. However, if the vehicle's consumable parts are subject to product quality problems during the warranty period, consumers can request free replacement of parts that are subject to wear.

3 years/60,000 kilometers: free repair

Third: During the warranty period (3 years/60,000 kilometers) of the automobile Three Guarantees, if there is a problem with the product quality of the vehicle, consumers can repair it free of charge (including working hours and materials) on the basis of the three-guarantee certificate. During this period, if the vehicle is unable to drive safely or is unable to drive due to a serious safety performance failure, and the repair time needs to exceed 5 days, the car dealer shall provide the consumer with a spare vehicle or provide reasonable transportation cost compensation. During the warranty period of the Three Guarantees, if the cumulative time for repair of automobile quality problems exceeds 35 days, or if cumulative repairs for the same product quality problem exceed 5 times, the customer can also replace the vehicle.

Consumers should pay attention to the terms of refund and exchange

The introduction of the “New Three Guarantees” experienced a long period of discussions and consultations. It is also more comprehensive than previous regulatory provisions in the definition of vehicle maintenance and parts, and has largely protected consumers. Legitimate rights and interests, so that consumers can use a clear legal provisions for rights protection claims. However, as consumers, before trying to protect their rights through the "new three guarantees," they must also pay attention to details, otherwise they will not be able to enjoy the protection of the "new three guarantees."

Three packs of voucher information should be complete

First of all, consumers need to keep good invoices and three-guarantee certificates for buying cars. According to the new standards, producers and sellers must provide consumers with three-guarantee certificates. The three-part certificates at least include product information, producer information, and seller information. , Three Guarantees clause, etc., at the same time set out other three packs of relevant information, including: the scope of types of major parts, the range of types of parts that are easily lost, etc. These are all powerful legal evidences for consumer rights protection. Consumers must also confirm the formality of the 4S shop before buying a car, and avoid buying vehicles with insufficient documents.

To do maintenance at a designated repair station

In addition, after the purchase of the vehicle, the consumer needs to go to the official designated maintenance station to perform regular maintenance within the vehicle's three-packet period. Otherwise, it may be damaged due to "not properly used, maintained or repaired according to the use requirements." Maintenance, and consumers still need to pay for their vehicles. If the owner of a vehicle arbitrarily changes, adjusts or disassembles his own vehicle, he will also lose the eligibility to enjoy the “New Three Guarantees” protection.

For consumers, it is necessary to thoroughly understand the parts and components that are included in the “new three packs”. The engine and transmission of the vehicle are important parts of the car. Problems can be replaced, but the rest, such as the electrical control system, fuel supply system, lubrication system, and refrigeration system, are not included in the scope of protection of the “New Three Guarantees”. Inside, this requires the owner to carefully understand.

Return to be compensated

Finally, if you want to withdraw your car due to vehicle quality problems, the final amount returned to the consumer is not the original car price on the invoice, but is based on the original car price, and is deducted according to the “new Three Guarantees” requirement. Balance after reasonable compensation from the car. Consumers still need to pay for the use of vehicles.

Industry perspective “New Three Guarantees” will promote the healthy development of the market. The reporter learned from the data from the China Consumer Council that the automobile has become one of the most complained goods. In the first half of this year alone, the National Consumer Council accepted the car. Nearly 10,000 complaints were filed, a year-on-year increase of 28%. The implementation of the new three-package policy will effectively reduce the amount of complaints concerning auto products, and most importantly, it will provide a legal basis for the handling of complaints concerning the handling of auto complaints. The industry believes that the "new three packs" will promote the healthy development of the automotive market.

Worry: Increasing operating costs and risks, but there are also many dealers complaining: "The implementation of the new policy will bring great pressure. In recent years due to fierce market competition, the profit space has been pressed down a lot, and the days are too tight. Now that the new policy has been introduced, it will virtually increase the operating costs and risks of dealers."

An unnamed dealer stated frankly that the “New Three Guarantees” stipulated that distributors were sellers and were responsible for the “Three Guarantees”. If the consumer wants to return the vehicle, the returned vehicle will be set as a “problematic used car.” In this case, the manufacturer will not accept the return and can only sell it to the secondary market by the dealer. The "New Three Guarantees" also stipulates that these vehicles need to be marked as "return vehicles", which greatly reduces the price of the vehicles, and this difference will require the distributors to bear the burden. As a result, many dealers are unwilling to actively mention " New Three Guarantees."

Hi: Regulate the industry to develop in an orderly manner Li Shibin, Manager of Dongfeng Peugeot Zhongheng Market in Foshan City, told reporters that Dongfeng Peugeot had implemented the state-mandated auto three-bag policy ahead of schedule on September 1. This policy will apply to brands under the brand. All models.

He Jiancheng, FAW Volkswagen Marketing Manager of Hecheng, Foshan City, also told reporters that Foshan Hecheng FAW-Volkswagen Automotive Co., Ltd. introduced the auto three pack policy in advance on the occasion of the 9th anniversary of the anniversary so that customers in Foshan can give priority to three packs of autos one month ahead of schedule. Policy services.

Li Shibin told reporters that although the “New Three Guarantees” will bring certain operating pressure to the dealers in the short term, in the long run, they can play a role in regulating the industry, urge manufacturers to strictly control the quality, and urge the dealers to improve their services. Quality ultimately promotes the healthy development of the entire automotive industry. The ultimate beneficiaries are the entire automotive industry.

According to the plan of the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ), in August this year, the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) will complete the comprehensive testing and pilot operation of the auto three packs expert management, filing and release management systems, and China Auto Three Guarantees Network will be put into use. In mid-September, the National Automotive Three-Package Dispute Handling Experts Database will be built. At that time, consumers can seek technical support from technical personnel from major 4S shops, quality inspection centers, and colleges across the country.

Answer: After the return of the vehicle, can the owner's payment of consumption tax and auto insurance be returned together?

According to the "New Three Guarantees," consumers have purchased a new car. If they want to withdraw because of quality problems, they can deduct 10% of the tax paid every year after reaching an agreement with the distributor and the manufacturer. Calculate the way to refund tax, consumers less than one year after the car can apply for a full refund. In respect of purchase tax, relevant provisions have also been made in the "Supplementary Notice of the State Administration of Taxation on the Taxation Policy on Taxes on Purchase of Vehicles and Related Issues on Collection Management".

In terms of auto insurance, according to the provisions of the “Insurance Law”, if the insurer requires the contract to be rescinded before insurance liability begins, the insurance company only needs to collect the insurer's handling fee, and all remaining insurance money is returned. After the beginning of the insurance liability, the insurance company shall deduct the part of the expenses due from the beginning of the insurance liability to the day of the cancellation of the contract in accordance with the contract, and the remaining insurance money shall be refunded to the applicant.

How to identify your car to meet the replaceable standard?

In the past, when the vehicle had problems, consumers and distributors often showed the same situation. The consumers insisted on the quality of the vehicle but the dealers did not question the vehicle. The third-party appraisal organization did not have enough. Authoritative, which also led to a lot of complaints. After the implementation of the “New Three Guarantees”, both parties to the dispute can select experts in the expert database to consult and provide a guaranteed third-party information platform for consumers and distributors.

Recently, the automobile triple-bag network led by the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) has also begun on-line testing. It is expected that after the “new three packs” formally begin to implement on October 1, consumers can check all car companies including models and maintenance through this website. Site related information. At that time, the parts and components of the consumer's vehicle that are to be repaired can all be found on the online face of the auto three packs, and dealers and manufacturers cannot shirk responsibility.