"Core quality, a total of Kam" Champion wins user trust with quality

On 315 International Consumer Rights Day, others would prefer not to see the customer behind closed doors, but Xichai opened the door to welcome the media. On March 15, 2017, Xichai Jing "core" service activity with the theme of "core quality, sharing tasting" was held at FAW Wuxi Diesel Engine Factory.
FAW Wuxi Diesel Engine Factory FAW Wuxi Diesel Engine Factory

Choosing to hold the “Core” service activity on March 15th has fully demonstrated Xichai’s concern for users and the importance attached to the quality and authenticity of engine parts. In this activity, the China Truck Network reporter visited the Xichai Quality Center with FAW Xichai staff and experienced the actual improvement of the quality of the products since Xichai's construction. In addition, it also showed in the Xichai Museum and Factory History Museum. Out of the development history of Xichai this national brand and the history of engine changes over the ages.

FAW Xichai Quality Museum FAW Xichai Quality Museum

Xichai engine parts quality is reliable Xichai engine parts quality is reliable

At the subsequent fine "core" service media meeting, the staff of FAW Xichai made a detailed introduction to the market operation and product advantages of Aowei's engines in 2017.

User's trust helps Xichai to stay in the industry first. In January-February 2017, Xichai Aowei achieved sales of 51,000 units, a year-on-year increase of 33%. In the domestic 11L market, the Aowei series' product share has reached 66.5%, ranking first in the industry for 4 consecutive years. At the same time, Aowei’s product share reached 32% in the 350-horsepower market and it also ranks first in the industry. Among them, the market share of Aowei CA6DM2 series engines is as high as 61%, and it ranks first in the industry for 4 consecutive years.

FAW Xichai Engine Products Show FAW Xichai Engine Products Show

For the Aowei CA6DM2 series of key products, Xichai technical staff also made a detailed introduction on the scene. In terms of power, the Aowei CA6DM2 engine has a maximum power of 460 horsepower and a maximum torque of 2100 N.m., which is an advantage for high-speed heavy-duty users. In addition, the model can reach 91% of the maximum torque at 1000 rpm, with excellent start-up acceleration performance and mountain climbing performance.

Fine "core" service, people-oriented. FAW Xichai has implemented a 36-month/unlimited-mileage warranty program for Aowei CA6DM2 engines. The product can achieve a 100,000-kilometer-long oil change cycle and is always in a leading position in the industry. Moreover, the technical starting point of this series of engines is higher than that of competing products, and the product quality is relatively stable. The life of B10 can reach 1.5 million kilometers.

The first-class Aowei 11L engine in the industry The first-class Aowei 11L engine in the industry

According to Xichai technical personnel, the Aowei CA6DM2 engine is the first heavy-duty diesel engine to adopt a four-valve overhead camshaft, and the matching Topcast aluminum piston can effectively improve fuel economy. In addition, Aowei's unique energy-saving air-pressure pump can achieve 0.24 L/km of fuel economy in high-speed integrated conditions compared with conventional air-pressure pumps.

In terms of the safety that drivers pay attention to, Aowei series engines also have corresponding system upgrades. The Aowei CA6DM2 engine adopts a new independent rocker arm braking system, which can eliminate the exhaust butterfly valve and improve the reliability of the braking system while simplifying the braking system.

The first place in the industry for FAW Xichai depends not only on the quality of its products, but also on the multiple service guarantee factors of Xichai. At present, Xichai has 1,918 authorized service outlets, 27 self-controlled accessories center libraries, 59 first-level accessory agencies, and more than 300 special distribution agencies throughout the country, which can fully meet the needs of users to purchase genuine accessories.

At this stage, Xichai also provides users with an excellent service experience in online services. Xichai's 400 service call center is open 24 hours, users can call at any time to inquire, at the same time, "Wisdom Xichai" App can also grasp the entire service process. Currently, FAW Xichai is creating a full-scale maintenance and “core core service” brand work to relieve users of their worries and improve customer satisfaction.

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